> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.eclipseno.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> These are some questions that are frequently asked by our users.

## General Questions

<AccordionGroup>
  <Accordion title="I haven't received my email. What should I do?">
    Please wait 10 minutes before opening a support ticket.
  </Accordion>

  <Accordion title="Are the packages a one-time payment or monthly?">
    All packages have a monthly cost currently but may change to weekly or yearly in the future.
  </Accordion>

  <Accordion title="I created an order but haven't received the server on the panel. What's going on?">
    Ensure you've completed the payment for the invoice to receive your product. If not please open a support ticket.
  </Accordion>

  <Accordion title="How do i upload folders onto my server?">
    Follow this guide to upload files to your server: [Uploading Files](/dashboards/server/importing-files)
  </Accordion>

  <Accordion title="Why is my server still pending?">
    All orders are manually reviewed to ensure that they are not fraudulent. This can take up to 24 hours.
  </Accordion>
</AccordionGroup>